Privacy Policy

At Thrive Weight Loss and Medical Clinic, your privacy is a top priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal and health information in compliance with HIPAA, the HITECH Act, and applicable state laws, including Washington State privacy regulations.

This policy applies to all patients and visitors to our website, and to all services provided by our clinic.

1. Information We Collect

We may collect the following types of information from patients:

  • Personal Information: Name, date of birth, address, email, phone number

  • Health Information (Protected Health Information or PHI): Medical history, diagnoses, prescriptions, lab results, treatment notes

  • Insurance and Payment Information: Insurance ID, billing and payment details

  • Technical Information: IP addresses, browser type, and usage information when using our website

All PHI collected is stored securely in our HIPAA-compliant electronic medical record system (Optimantra).

2. How We Use Your Information

We use your information for:

  • Providing medical care and treatment

  • Billing and processing insurance claims or payments

  • Scheduling and managing appointments

  • Communicating important health information and follow-up care

  • Conducting healthcare operations, such as quality improvement and administrative functions

  • Ensuring compliance with federal and state laws

3. How We Share Your Information

We do not sell, trade, or otherwise share your PHI with third parties for marketing purposes. PHI may be shared only as required or permitted by law:

  • With healthcare providers or pharmacies involved in your care

  • With business associates (such as Optimantra) who handle PHI on our behalf under HIPAA-compliant agreements

  • As required by law, such as reporting to public health authorities

  • To comply with court orders, subpoenas, or other legal obligations

4. Safeguards to Protect Your Information

We maintain administrative, physical, and technical safeguards to protect your PHI, including:

  • Secure electronic medical record system with access restricted to authorized staff

  • Password-protected accounts for providers and staff

  • Encrypted communications for email or telehealth consultations

  • Staff training on HIPAA privacy and security rules

  • Regular security reviews and audits of systems and procedures

5. Patient Rights

You have the right to:

  • Access and obtain copies of your medical records

  • Request corrections or amendments to your PHI

  • Request restrictions on certain uses or disclosures of your PHI

  • Receive an accounting of disclosures of your PHI

  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us at:
Email: admin@thriveclinic.care
Phone: 509-903-8991

6. Telehealth and Interstate Care

  • Initial visits must occur in-person in Washington State.

  • For telehealth visits, your provider verifies your physical location at the time of each encounter.

  • Prescriptions are issued only in compliance with state licensure laws and pharmacy requirements, including documentation of your last in-person visit.

7. Use of Cookies and Tracking

Our website may use cookies or other tracking technologies to improve user experience. These technologies do not store PHI.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our website with a new effective date.

9. Contact Information

If you have questions or concerns about this Privacy Policy or how your PHI is handled, please contact us:

Thrive Weight Loss and Medical Clinic
Address: 315 W. 9th Ave Ste 100, Spokane, WA 99204
Phone: 509-903-8991
Email: admin@thriveclinic.care